Customer Service Training

This training for School Administrative Assistants includes customer service theory with practical tips for improvement. Participants will engage in lively conversations regarding the fundamental needs of customers, pet peeves, and good versus bad service. With the aid of humorous video clips, discussions center on probable causes of bad customer service. The session will include a detailed look at proper service habits for various modes of service including face-to-face, telephone, and e-mail conversations.

Participants are challenged to put service tips into practice through a combination of live phone calls and writing professional answers to real e-mail questions. They will also devise strategies for serving especially difficult customers (such as Belligerent Bob, Pompous Paul, and Basket Case Brenda), delivering bad news and professionally handling public criticism.

Please contact ROE#21 at 618-998-1283 to register for this event.