Effective Date: December 16, 2025

The Regional Office of Education #21 (“ROE #21,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our services, programs, and communications.

Information We Collect

We may collect limited personal information when you voluntarily provide it to us, such as your name, email address, phone number, and other information necessary to deliver services you request, including appointment scheduling and notifications.

Use of Information

Personal information is used solely for official, operational purposes, including but not limited to:

• Scheduling and managing appointments
• Sending appointment confirmations, reminders, and related notifications
• Responding to inquiries and providing requested services

Text Messaging (SMS)

If you opt in to receive text messages from ROE #21, we may send you informational and transactional messages related to services you request, such as appointment confirmations, reminders, or cancellations.

Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.

Data Sharing

ROE #21 does not sell, rent, or share personal information for marketing or promotional purposes.

We may share personal information, including SMS opt-in or consent status, only with trusted third-party service providers that assist us in delivering operational services, such as messaging platforms, telecommunications providers, and technology vendors. These parties are permitted to use the information solely to provide services on our behalf.

No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes.

All SMS opt-in data and consent information is excluded from any data sharing unrelated to message delivery.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, use, or disclosure.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Regional Office of Education #21
Phone: 618-998-1283
Email: [email protected]